Returns

You may request a return or exchange within 30 calendar days of delivery. This policy applies to all products sold by Relax & Feel Good, including massage chairs, massage recliners and recliners.

Your 30-day return window

Contact us within 30 days of receiving your order to initiate a return. This is the deadline for making your request; the return does not need to reach its destination within those 30 days. After approval, follow the shipping deadline in your return instructions.

Keep your packaging

Keep all original boxes and packing materials for at least 30 calendar days after delivery in case you decide to return the product. Original packaging is required for change-of-mind returns. Ask the White Glove delivery team to leave the packaging with you. Change-of-mind returns must be in new, resellable condition and include the original packaging, manuals, accessories, cables and other supplied items. Pack the product securely to protect it during transport.

How to request and prepare a return

1. Contact us through our contact form with your order number, the item you would like to return and the reason. Please confirm that you have read this policy.
2. Wait for written return authorization. We will provide the correct return address, required documents and instructions. Do not send the item to our business address or arrange shipment before approval. Unauthorized returns will be refused.
3. Include a copy of your invoice and follow the instructions for marking the package with the authorization reference we provide.
4. You may arrange an approved carrier yourself or ask us for help arranging transport. We can help obtain shipping documents, a bill of lading, labels and packing instructions as needed.
5. Insure the shipment against loss or damage, send us the tracking number and keep your shipping receipt.

Shipping charges and other return costs

For change-of-mind returns, the customer is responsible for the original outbound delivery cost and the return shipping cost, even when the original order qualified for free shipping. This also applies to a cancellation requested after the order has shipped. We will explain the applicable costs before you proceed.

A flat $50 restocking fee applies per returned item for change-of-mind returns and is deducted from your refund. This fee does not apply to items received damaged, defective or incorrect.

Cancellations

Contact us as soon as possible if you wish to cancel an order. A cancellation is not confirmed until we approve it in writing. If the order has already shipped, it must follow the return process and the applicable shipping and return charges apply.

Refunds

We will inspect your return and process any approved refund within 10 calendar days of its receipt at the designated return facility. We will notify you of the outcome. Refunds are issued to your original payment method, less applicable original outbound delivery costs, return shipping costs if arranged by us, and the $50 restocking fee for change-of-mind returns. Your bank or card provider may require additional time for the funds to appear in your account.

Shipping damage, defects or incorrect items

Inspect your delivery and contact us promptly if the product arrives damaged, defective or incorrect. Include your order number, a description and photographs of the product and packaging. Keep all packaging while the issue is reviewed.

These cases are handled separately from change-of-mind returns. We will coordinate the appropriate solution, which may include replacement parts, repair or a replacement unit following assessment. Do not arrange a return before receiving instructions.

For help with any return, contact us online and we will guide you through the next steps.