Skip to content
Free White Glove delivery on our chairs & recliners — in-home placement, assembly & basic setup included.
Menu
Massage Chairs Massage Recliners Recliners Extras Help Me Choose
Help Me Choose Search Cart 0

Shipping & Delivery

Free White Glove delivery is included with our Osaki and Titan massage chairs and HomeRoots massage recliners and recliners within the contiguous United States (the lower 48 states). The service is included automatically; no separate upgrade or request is needed.

What White Glove delivery includes

  • Carrying the product inside your home.
  • Placement in your chosen room.
  • Delivery via accessible, safe stairs or an elevator.
  • Unpacking, assembly and basic setup.

Massage chairs, massage recliners and recliners can be delivered only within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, Canada or any other international destination.

Orders are processed within 1–2 business days. This refers to dispatch from the warehouse, not arrival at your home.

For additional delivery information specific to your product, please see the Shipping & Delivery section on its product page.

Delivery times

Estimated total delivery time for Osaki and Titan massage chairs is 6–12 business days, including 1–2 business days for order processing and an estimated 5–10 business days in transit after dispatch.

Estimated total delivery time for HomeRoots massage recliners and recliners is 6–17 business days, including 1–2 business days for order processing and an estimated 5–15 business days in transit after dispatch. These products ship by LTL freight.

Business days are Monday through Friday, excluding public holidays. Orders placed after 12:00 PM Central Time for massage chairs or 12:00 PM Eastern Time for HomeRoots products are counted from the next business day. Delivery dates are estimates and are not guaranteed.

Massage chairs ship from Texas. Transit times are estimates, and we cannot guarantee a specific delivery date or delivery timeframe for any product or order.

If you need your order by a particular date, please order well in advance and contact us online before placing your order. We can help coordinate delivery around your plans, but arrival by your requested date cannot be guaranteed.

If you choose a later delivery appointment, delivery may take place outside the estimated timeframe.

Plan the route into your home

Before ordering, check the product’s dimensions and the entire route to its intended room. Measure doorways, hallways, turns and stairways, and compare the narrowest clear opening with any minimum doorway measurement listed on the product page.

The customer is responsible for ensuring a clear, unobstructed delivery path with sufficient space to move the product safely to the chosen room. Before delivery, measure all doorways, hallways, tight turns, stairways and elevators along the route, and remove any obstacles. Notify us before delivery of any access limitations.

Keep your original packaging

Keep all original boxes and packing materials for at least 30 calendar days after delivery in case you decide to return the product. Original packaging is required for change-of-mind returns. Ask the White Glove delivery team to leave the packaging with you.

Inspect your delivery

Check the packaging and product when they arrive. Photograph any visible damage and keep the packaging while the issue is reviewed. If you notice damage, missing parts or an incorrect item, contact us online promptly with your order number, photographs and a description of the issue.

Questions about your order?

Use our online contact form and include your order number so we can help check its status.