CUSTOMER CARE
Warranty information
Things don’t always go as planned. If something goes wrong with your purchase, we’re here to help you understand your warranty and take the next step with confidence.
Manufacturer warranties help protect against eligible defects in materials or workmanship. Coverage, duration and service arrangements vary by product. Below you’ll find warranty information for our massage chairs, recliners and massage recliners.
Massage Chairs
The manufacturer’s warranty applies to eligible Osaki and Titan massage chairs purchased from Relax And Feel Good. Warranty service is provided by Titan Chair LLC, subject to its coverage limits and exclusions.
Included five-year warranty — selected Osaki models
Apex Duo, Kairos Duo, Bravo Duo, OP-4D Master, Highpointe, Trion Flex Duo and Maestro LE 2.0 include the two-year extension: covered parts and labor for Years 1–3, and covered parts for Years 4–5. This is limited manufacturer coverage, not five years of full service.
Standard limited warranty — Titan TP-Epic 4D
Coverage begins on the purchase date and is non-transferable.
| Period | Coverage |
|---|---|
| Year 1 | Covered parts and labor. |
| Year 2 | Covered parts. |
| Year 3 | Structural framework on selected products. |
The manufacturer determines whether an eligible defect will be repaired or replaced.
Extended coverage
The included extension applies to the seven Osaki models listed above. Coverage for other products or separately purchased extensions must be specified on the product page or order documentation.
Limitations and exclusions
Shipping expenses, transit damage, commercial use and purchases from unauthorized dealers are excluded. Other exclusions include misuse, neglect, theft, unauthorized repairs or modifications, improper installation or power supply, electrical surges, environmental damage, liquid or pet damage, normal upholstery wear, stitching or fastener failures, and natural changes in foam or leather.
The manufacturer excludes loss of use and incidental or consequential losses. Relax & Feel Good delivers massage chairs only within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, Puerto Rico, Canada or any other international destination. Warranty eligibility and service are subject to the manufacturer’s written terms, exclusions and requirements for the model purchased.
Request warranty service
Contact us with your proof of purchase, model, serial number and a description of the issue. We can help direct your request. You may also contact Titan Chair LLC at 1-888-848-2630, extension 3.
Get service authorization before shipping or repairing a chair. For an approved replacement, the manufacturer requires secure packaging and an accessible pickup location; replacement delivery is to an accessible driveway or garage area.
Questions about your coverage?
Contact Relax And Feel Good for help with coverage or a warranty claim. State-specific rights may also apply.
Recliners & Massage Recliners
Recliners and massage recliners follow the warranty provided by their manufacturer. The Osaki and Titan massage chair coverage above does not automatically apply to these products.
The warranty supplied with each product explains its coverage period, eligible defects, exclusions and service requirements. Please contact us if you would like to confirm the warranty for a particular model before ordering.
Help with a warranty claim
If an issue arises, contact us with your order number, product model and a description of the problem. Keep your proof of purchase and any photos or videos that help explain the issue. We’ll help you obtain the appropriate service instructions. Please contact us before arranging repairs or returning a product.