Orders are processed within 1–2 business days. This refers to dispatch, not arrival.
Free White Glove delivery is included with our Osaki and Titan massage chairs and HomeRoots massage recliners and recliners within the contiguous United States (the lower 48 states). The service is included automatically; no separate upgrade or request is needed.
Massage chairs, massage recliners and recliners can be delivered only within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, Canada or any other international destination.
Estimated total delivery time is 6–12 business days. This includes 1–2 business days for order processing and an estimated 5–10 business days in transit after dispatch. Delivery dates are estimates and are not guaranteed.
The delivery team brings your product inside, places it in your chosen room, unpacks it, and completes assembly and basic setup. Delivery via stairs or an elevator is included when the route is accessible and safe. Keep all original boxes and packing materials for at least 30 calendar days after delivery in case you decide to return the product. Original packaging is required for change-of-mind returns. Ask the White Glove delivery team to leave the packaging with you.
The customer is responsible for ensuring a clear, unobstructed delivery path with sufficient space to move the product safely to the chosen room. Before delivery, measure all doorways, hallways, tight turns, stairways and elevators along the route, and remove any obstacles. Notify us before delivery of any access limitations.
Keep all original boxes and packing materials for at least 30 calendar days after delivery in case you decide to return the product. Original packaging is required for change-of-mind returns. Ask the White Glove delivery team to leave the packaging with you.
Massage chairs ship from Texas. All transit times are estimates. We cannot guarantee a specific delivery date or delivery timeframe.
If you need your chair by a particular date, please order well in advance and contact us before placing your order. We’ll help coordinate delivery around your plans, but arrival by your requested date cannot be guaranteed.
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